Shipping policy
Shipping Policy
Last Updated: 12/17/2025
UPDATE: Orders placed from now through Christmas may experience delivery delays due to USPS holiday volume and may not arrive by December 25.
This Shipping Policy outlines important information regarding the shipping of our jewelry products to ensure a smooth and enjoyable shopping experience. By placing an order with us, you agree to the terms and conditions described in this policy.
1. Shipping Locations:
We offer shipping to the following locations:
- Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States
2. Shipping Methods and Rates:
We provide various shipping options, each with its own rate and estimated delivery time. Shipping rates and available methods are provided during the checkout process.
3. Processing Time:
- Orders are typically processed and prepared for shipping within 1-2 business days of order placement, excluding weekends and holidays.
4. Estimated Delivery Times:
- Estimated delivery times are provided based on the shipping method selected and the destination.
- While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates due to potential delays caused by shipping carriers or unforeseen circumstances.
5. Tracking Your Order:
- Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the progress of your delivery.
6. Shipping Carriers:
- We partner with reputable shipping carriers to ensure the safe and timely delivery of your jewelry. The carrier may vary depending on your location and the selected shipping method.
7. Shipping Restrictions:
- Some items may have shipping restrictions due to size, weight, or materials used. These restrictions will be clearly indicated on the product page.
- International customers are responsible for any customs duties, taxes, or import fees that may apply to their orders.
8. Shipping Address:
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. We will make an attempt to contact you if this is flagged in our system.
9. Lost or Damaged Shipments:
- In the rare event that your shipment is lost or arrives damaged, please contact our Customer Service Team immediately. We will work to resolve the issue promptly.
10. Returns Due to Shipping Issues:
- If your order is returned to us due to an incorrect address provided by you or a failure to receive the package, we may charge a reshipping fee.
11. Order Modifications and Cancellations:
- We may not be able to modify or cancel your order once it has been processed and shipped. Please contact our Customer Service Team for assistance.
12. Customs and Import Taxes
- Customs and import taxes are the purchaser's responsibility. For detailed tax information, please refer to the import country's guidelines.
13. Contact Us:
If you have any questions or concerns regarding our Shipping Policy or the delivery of your jewelry order, please contact us at support@lumiyre.com.