Lumiyre Shipping Policy

Last Updated: 11/05/2026

This Shipping Policy outlines important information regarding the shipment and delivery of products purchased from Lumiyre and studio: LUMI. By placing an order with us, you agree to the terms and conditions described below.

1. Shipping Locations

We currently offer shipping to the following countries and regions:

Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States.

2. Shipping Methods and Rates

We offer various shipping methods depending on the destination and contents of your order.

Shipping costs are calculated based on package weight, shipping destination, and selected shipping method. All listed shipping prices are approximate estimates and may vary.

The applicable shipping rates and available delivery options will be displayed during checkout before completing your purchase.

3. Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days of order placement, excluding weekends and holidays.

Processing times may vary during periods of high order volume, product releases, or unforeseen circumstances.

Processing time is separate from the estimated transit time provided by the shipping carrier.

4. Estimated Delivery Times

Estimated delivery times depend on the selected shipping method and destination.

While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates due to potential carrier delays, customs processing, weather conditions, or other circumstances beyond our control.

All estimated delivery times are calculated in business days.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Customers are responsible for monitoring their shipment and responding to any carrier notifications requiring additional action to complete delivery.

6. Shipping Carriers

We partner with reputable domestic and international shipping carriers to ensure safe and reliable delivery.

The carrier used for your order may vary depending on your location, package weight, and selected shipping method.

7. Shipping Restrictions

Certain products may be subject to shipping restrictions due to size, weight, materials, or destination-specific import regulations.

Any applicable shipping restrictions will be communicated on the product page or during checkout when possible.

International shipments may be subject to additional customs requirements, duties, taxes, or import restrictions established by the destination country.

8. Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Lumiyre is not responsible for unsuccessful deliveries resulting from incorrect or incomplete addresses provided by the customer.

If an address issue is identified before shipment, our team will make a reasonable attempt to contact the customer for clarification. However, we cannot guarantee that address errors will be identified or corrected before the order is shipped.

9. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact our Customer Support Team as soon as possible.

We will review the situation and work with the shipping carrier to determine an appropriate resolution.

For damaged or defective products, please refer to our Return Policy. Eligible return requests must be initiated within 14 days of confirmed delivery.

10. Returns Due to Shipping Issues

If an order is returned to us due to an incorrect or incomplete shipping address, unsuccessful delivery attempts, or failure to collect the package, additional shipping charges may apply if the customer requests reshipment.

For international orders returned due to unpaid customs duties, tariffs, or import taxes, the refund conditions outlined in Section 12 will apply.

11. Order Modifications and Cancellations

We may not be able to modify or cancel an order once it has been processed or shipped.

If you need to make changes to your order, please contact our Customer Support Team as soon as possible. We will make reasonable efforts to accommodate your request before shipment.

12. Customs Duties, Tariffs, and Import Taxes

Customer Responsibility

International customers are responsible for all applicable customs duties, tariffs, import taxes, and other fees imposed by the destination country's government or customs authorities.

These charges are separate from the shipping fees collected at checkout and vary according to the destination country's regulations.

Customs Notifications and Required Actions

Our shipping partners provide tracking updates and may issue notifications when additional action is required, including payment of applicable customs duties or taxes.

Customers are responsible for monitoring their shipments, responding to carrier communications, and completing any necessary customs payments or clearance procedures.

Failure to complete these requirements may result in delivery delays, refusal of the shipment, or the package being returned to sender.

Shipments Returned Due to Unpaid Customs Charges

If an international shipment is refused or returned to sender due to unpaid customs duties, tariffs, or import taxes, the customer remains responsible for the original shipping charges.

Once the package has been successfully returned to Lumiyre, we will issue a refund for the full amount paid for the products, excluding the original shipping charges, to the original payment method.

Original shipping charges are non-refundable in these circumstances, as the shipment has already been processed and transported.

This refund procedure is a specific exception to our standard policy restricting international returns.

13. Contact Us

If you have any questions or concerns regarding your order, shipping status, delivery, or customs clearance, please contact our Customer Support Team through either of the following methods:

Email: support@lumiyre.com

Contact Form: https://lumiyre.com/pages/contact

Our team aims to respond to all inquiries within 24 hours during normal business days, excluding weekends and holidays.

14. Shipping Rates and Estimated Delivery Times

United States

• Estimated shipping cost: Starting at ~$5.00

• Free shipping threshold: $200.00 or more after applicable discounts

• Handling time: 1–2 business days

• Estimated transit time: 5–8 business days

Complimentary Economy shipping is available exclusively for U.S. orders with a merchandise total of $200 or more, after any applicable discounts and before taxes and shipping charges.

Orders must meet the $200 minimum regardless of whether a discount code or promotional offer is applied. If discounts reduce the merchandise total below $200, the order will no longer qualify for complimentary shipping.

Other shipping methods may incur additional charges.

Canada

• Estimated shipping cost: Starting at ~$25.00

• Free shipping threshold: None

• Handling time: 1–2 business days

• Estimated transit time: 7–21 business days

Other Eligible International Destinations

• Estimated shipping cost: Starting at ~$40.00

• Free shipping threshold: None

• Handling time: 1–2 business days

• Estimated transit time: 7–21 business days

Important Shipping Information

All shipping prices listed above are approximate starting estimates. Actual shipping rates are calculated at checkout based on package weight, destination, and selected shipping method.

Complimentary shipping is available only for qualifying domestic U.S. orders. International orders are not eligible for complimentary shipping, regardless of order value.

International delivery times may vary significantly due to customs processing, local carrier operations, and other circumstances beyond our control.

Estimated delivery times exclude order processing and are not guaranteed.

15. Policy Updates

Lumiyre reserves the right to modify this Shipping Policy as needed. Please refer to our website for the most current version.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.